Effective Date: 05/20/2026

Privacy Notice

Effective Date: May 20, 2026 | Last Revised: May 20,2026

This Privacy Notice describes how Art of Comfort (“we,” “our,”or “us”) collects, uses, and shares information through our website athttps://www.artofcomfort.com/ (the “Site”). It applies solely to informationcollected through this website, except where stated otherwise.

This notice will inform you about:

• What information we collect and why

• How we use and share that information

• Your rights and choices, including California-specificrights

• How we protect your information

• How to contact us with questions or requests

1. Information We Collect

1.1 Information you provide directly

When you contact us through our website, book an appointment,or fill out a contact form, we may collect:

• Name and home or business address

• Email address and phone number

• Details about your HVAC system or service request

We use this information solely to respond to your inquiry,schedule and perform HVAC services, and communicate with you about thoseservices.

1.2 Information collected automatically

When you visit our Site, certain information is collectedautomatically through cookies and similar technologies, including:

• IP address and general location data

• Browser type and device information

• Pages visited, time spent on pages, and referring URLs

• Session identifiers used to recognize returningvisitors

1.3 Information collected through third-party tools

We use the following third-party services that may collectinformation independently when you visit our Site:

Analytics (e.g., Google Analytics): Collects anonymizedusage data to help us understand how visitors interact with our Site. Google’sprivacy policy governs their use of this data:https://policies.google.com/privacy

Live chat widget: If you use the chat feature on ourSite, your conversation and related session data are processed by our chatprovider. We do not store full chat transcripts beyond what is necessary tofollow up on your request.

Appointment scheduling: If you book through our onlinescheduler, that provider collects and processes your booking information.Please review their privacy policy at the point of scheduling.

We do not sell or rent your personal information to any thirdparty.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and book appointments

• Perform HVAC services and follow up after a job iscompleted

• Send you information about promotions, new services, orchanges to this policy — only if you have not opted out (see Section 4)

• Improve our website and understand how visitors use it

• Comply with applicable laws and protect our legalrights

3. Information Sharing

We share information only in the following limitedcircumstances:

Service providers: We may share your information withtrusted vendors who help us operate our business (e.g., scheduling software,CRM tools, email platforms). These vendors are contractually required toprotect your data and may only use it to provide services to us.

Aggregated data: We may share aggregated,non-identifiable demographic information (such as general geographic data aboutour customer base) with advertising or analytics partners. This data cannot beused to identify you individually.

Legal requirements: We may disclose information ifrequired by law, court order, or to protect the rights and safety of Art ofComfort, our employees, or the public.

We do not sell, rent, or trade your personal information.

4. Marketing Communications and Opt-Out

If you contact us through our website, we may send you futurecommunications about promotions, new services, or policy updates, unless youopt out.

You can opt out at any time by:

• Clicking “Unsubscribe” in any marketing email we send

• Emailing us at forms@artofcomfort.com

• Calling us at (925) 477-4994

Opting out of marketing does not affect transactional messagesrelated to a service you have requested.

5. California Residents — Your Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rightsunder the California Consumer Privacy Act (CCPA) as amended by the CaliforniaPrivacy Rights Act (CPRA). These rights include:

Right to Know

You have the right to request that we disclose the categoriesand specific pieces of personal information we have collected about you, thesources of that information, the business purposes for collecting it, and thecategories of third parties with whom we share it.

Right to Delete

You have the right to request deletion of personal informationwe have collected from you, subject to certain exceptions (for example, wherewe need to retain information to complete a service you requested or to complywith a legal obligation).

Right to Correct

You have the right to request that we correct inaccuratepersonal information we hold about you.

Right to Opt Out of Sale or Sharing

We do not sell your personal information. We do not share yourpersonal information for cross-context behavioral advertising. If this changes,we will update this policy and provide an opt-out mechanism.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information (as definedby the CPRA) beyond what is necessary to provide HVAC services.

Right to Non-Discrimination

We will not discriminate against you for exercising any of therights described above.

How to Submit a Request

To exercise any of the rights above, contact us at:

• Email: forms@artofcomfort.com

• Phone: (925) 477-4994

We will respond to verifiable requests within 45 days. We mayneed to verify your identity before processing your request.

6. Do Not Track Signals

California law (CalOPPA) requires us to disclose how werespond to “Do Not Track” (DNT) signals from browsers. Our Site does notcurrently alter its data collection or use practices in response to DNTsignals. This is consistent with how most websites handle DNT, as there is nouniversal standard for responding to such signals.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site.A cookie is a small data file stored on your browser or device.

Types of cookies we use

Functional cookies: Used to recognize returningvisitors and maintain your session on our Site.

Analytics cookies: Used to collect anonymizedinformation about how visitors use our Site (e.g., pages visited, time onsite). We use Google Analytics for this purpose.

Advertising cookies: Some of our business partners(such as advertisers) may place cookies on our Site. We do not control thesecookies and are not responsible for them.

Your choices

You can control or disable cookies through your browsersettings. Note that disabling cookies may affect the functionality of our Site.You may also opt out of Google Analytics data collection at:https://tools.google.com/dlpage/gaoptout

8. Data Retention

We retain personal information for as long as necessary tofulfill the purposes described in this policy, or as required by law.Specifically:

• Contact form submissions and appointment records areretained for 14 months following your last interaction with us.

• Analytics data is retained in accordance with Google’sdata retention settings, which we have configured to 14 Months.

• You may request deletion of your data at any time (seeSection 5).

9. Security

We take reasonable precautions to protect your personalinformation. Our Site uses HTTPS encryption for all data transmitted throughthe website. Access to personally identifiable information is limited toemployees who need it to perform their job (such as billing or customer servicestaff). Our systems are maintained in a secure environment.

While we implement industry-standard safeguards, no method oftransmission over the internet is 100% secure. In the event of a data breachaffecting your personal information, we will notify you as required byapplicable law.

10. Links to Other Sites

Our Site may contain links to other websites. We are notresponsible for the privacy practices or content of those sites. We encourageyou to review the privacy policy of any site you visit.

11. Changes to This Policy

We will review and update this Privacy Notice as our practiceschange or as required by law. When we make material changes, we will update the“Last Revised” date at the top of this page. We encourage you to review thispolicy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Notice,or if you believe we are not abiding by it, please contact us: